How can organisations govern the risks of technological dependency and decisional concentration linked to AI?
One of the least visible and most important risks of AI integration is the creation of technological dependency . As an organisation integrates AI systems into its critical processes, it becomes progressively dependent on those systems, their suppliers, their data and their updates. This dependency can reduce agility, decision sovereignty and the capacity to make free decisions .
This strategic note proposes a cadre to identify, measure and govern the dependency risks linked to AI, so that organisations keep their decisional freedom and their operational resilience.
What is technological dependency in AI?
Technological dependency takes several forms. It can be technical (the organisation cannot operate without the technology), commercial (the organisation becomes captive of a supplier's pricing model), or strategic (AI drives the business choices rather than supporting them).
Technical dependency
An organisation develops a technical dependency when its critical business processes rest entirely on an AI system it cannot forgo without major dysfunction. It can happen quickly if the AI integration has eliminated the manual or alternative processes.
Commercial dependency
Commercial dependency emerges when an organisation buys a proprietary AI service and the supplier raises prices, changes the terms of use, or introduces new restrictions. The organisation has no plan B and becomes hostage to the commercial relationship.
Strategic dependency
Strategic dependency is the most insidious. It happens when AI, instead of supporting human decisions , starts to dictate them. Business decisions are no longer made because they are strategically sound, but because it is what AI recommends or optimises.